Technical Support Engineer (Tier 2/3)
Senior lvl.
We are looking for an experienced, motivated, and technically strong Technical Support Engineer (Tier 2/3) with excellent problem-solving and communication skills to contribute to a dynamic, R&D-driven environment.
Responsibilities
>/ Troubleshoot and resolve complex technical issues across systems using a wide range of tools and methodologies.
>/ Build, maintain, and enhance support knowledge, issue resolution capabilities, and troubleshooting practices.
>/ Collaborate directly with external customers and handle support tickets, including escalations.
>/ Work closely with cross-functional teams, including engineering and security, to ensure alignment with product and operational goals.
Requirements
>/ 4 + years of experience in Tier 2 or Tier 3 Technical Support.
>/ Experience working directly with external customers.
>/ Hands-on experience in Cloud & SaaS environments (AWS, Azure, GCP).
>/ Experience troubleshooting and debugging distributed systems.
>/ Experience writing scripts (Bash, Python).
>/ Practical experience using AI tools in day-to-day workflows.
>/ High level of spoken and written English is mandatory.
>/ Strong multitasking skills, with a hands-on and process-oriented approach.
>/ Fast learner with strong interest in adopting new technologies.
>/ Team player with a proactive mindset and willingness to continuously improve.
>/ Strong troubleshooting and root cause analysis capabilities.
Nice to Have
>/ Experience working in Linux environments.
>/ Experience with technologies/tools such as Kubernetes, Elasticsearch, Git, etc.
>/ Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.).
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